Gilles Crofils

Gilles Crofils

Hands-On Chief Technology Officer

Tech leader who transforms ambitious ideas into sustainable businesses. Successfully led digital transformations for global companies while building ventures that prioritize human connection over pure tech.1974 Birth.
1984 Delved into coding.
1999 Failed my First Startup in Science Popularization.
2010 Co-founded an IT Services Company in Paris/Beijing.
2017 Led a Transformation Plan for SwitchUp in Berlin.
November 2025 Launched Nook.coach. Where conversations shape healthier habits

Collaborative pricing made simple for freelancers and clients

Abstract:

The article advocates for a shift from traditional, adversarial freelance pricing negotiations to a collaborative, co-creative approach that fosters transparency, mutual respect, and stronger client relationships. It emphasizes practical methods such as visual frameworks (like pricing canvases), shared agendas, and open communication to make pricing discussions fairer and less stressful, especially appealing to those who value minimalism and simplicity. The article highlights how these techniques can be adapted across different European regions—emphasizing patience and trust-building in Southern Europe, directness and data in Northern Europe, and written clarity in the UK—and provides scripts, templates, and real-world examples, such as Danish company Valtech’s value-based pricing and the UK’s Happy Startup School workshops, to illustrate the benefits. Personal insights from the author’s experience leading multicultural teams underscore the positive impact of including clients in pricing decisions, resulting in increased loyalty, higher rates, and fewer disputes, despite requiring more effort up front. The overall message is that collaborative pricing, supported by clear boundaries and effective tools, transforms a traditionally tense process into an opportunity for building lasting, productive partnerships.

Freelance pricing talks can feel awkward and sometimes a bit tense—I know, because I’ve been there more times than I can count. But what if the process could be lighter, more open, and even help you build a better client relationship? I want to share how I moved from old-fashioned price battles to working in partnership with clients, using practical tools and simple methods to make things fair and clear.

In this article, I’ll show you how collaborative pricing can make things easier for everyone, especially if, like me, you value simplicity and transparency. Here’s what I’ll cover:

  • Moving from negotiation battles to working as partners
  • Using visual frameworks and templates to guide pricing talks
  • Adjusting to different regional styles across Europe
  • Setting boundaries while staying open
  • Scripts, negotiation tactics, and examples for your next client meeting

My aim is to help both freelancers and clients feel confident, respected, and even excited during pricing conversations. With the right approach and tools, pricing can become a regular, positive step in building strong partnerships. Let me show you how this can work—and how you can bring more collaboration (and less stress) into your freelance work.

The co-creative mindset

From negotiation to partnership

Old-school pricing often felt like a tug-of-war to me. Each side tried to win, and I’d walk away drained, even if I got the rate I wanted. But when I started seeing my client as a partner instead of someone to beat, everything changed. Talks became about finding solutions together. Suddenly, the conversations felt more open, with a shared goal, and this usually led to better results and happier clients.

Clients notice this shift quickly. When both sides team up, the usual stress and tiredness from pricing talks drops away. The process is less draining, runs smoother, and is especially good for those who like clarity instead of endless back-and-forth. When I invite clients into the conversation, they feel respected, which helps trust and loyalty grow. This lines up well with my minimalist values—transparency and staying focused on what matters.

A moment of anxiety—and relief

I still remember one of my first co-creative pricing sessions in Berlin. My palms were sweaty, and I could barely keep my voice steady. But as soon as I said, “Let’s figure out what works for both of us,” I saw my client relax. The tension in the room melted away, and suddenly, we were working together instead of against each other. That moment stuck with me—it was a real turning point.

Minimalism and co-creation

I’ve always valued simplicity and honesty, both in business and relationships. Co-creative pricing fits perfectly—it’s transparent and avoids unnecessary complexity. Both freelancer and client can keep their attention on the essentials and don’t get lost in too many choices or unclear deals.

Co-creative pricing stands out in three main ways:
- Clear deliverables: Everyone knows what’s expected.
- Fair pay: Both sides feel valued and respected.
- Mutual respect: Communication stays honest, keeping the relationship healthy.

This approach helps me avoid the confusion and mess that can come from standard negotiation. It also means less admin and more time for actual work. With more alignment from day one, there’s less drama and more energy for meaningful projects. Here’s how I put this into action.

Frameworks and tools for collaborative pricing

Choosing the right visual tool

Visual frameworks can turn a confusing pricing talk into something everyone understands. I often use simple maps like a Value Proposition Canvas or a Pricing Canvas. These help both me and my client see what’s important: what the client wants, what I offer, and how everything comes together.

When to use a pricing canvas

Whenever priorities shift or budgets change, these visuals make it easy to adjust smoothly. It keeps things transparent so no one gets lost in the details. In fact, according to a recent insight from the Freelancers Union, freelancers who use visual pricing tools report 30% fewer misunderstandings with clients—a number that matches my own experience.

Mapping trade-offs and priorities

These canvases don’t just look good—they help everyone see where changes are possible. For example, if a client wants extra features but doesn’t have the budget, a Scope Statement Canvas can show options: maybe skip some features or change the timeline. This keeps talks on facts, not wishes, and avoids uncomfortable haggling. It’s especially useful for freelancers in tech, who deal with clients from all kinds of backgrounds.

Bridging gaps with shared visuals

Shared visuals are great when clients have different expectations, cultures, or tech knowledge. A simple canvas keeps everyone together, avoiding misunderstandings. With a clear visual, it’s easy to see what’s agreed and what still needs to be discussed. In reality, this means fewer surprises and less confusion, which makes for smoother deals.

How to run a co-pricing session

Step-by-step walkthrough for a co-creative pricing session

Here’s my checklist for running a joint pricing session:

  1. Prepare your minimums and boundaries. Know your walk-away rate and what you can’t compromise on.
  2. Gather data. Look up past projects, industry benchmarks, and any relevant costs.
  3. Sketch out 2–3 scope options. Prepare a “good,” “better,” and “best” version of the project.
  4. Set the agenda. Plan to discuss goals, priorities, scope, and then price.
  5. Share a visual tool. Bring a pricing canvas or worksheet to the meeting.
  6. Agree on ground rules. For example, “Let’s listen fully before responding.”
  7. Explore options together. Use the canvas to map out trade-offs and priorities.
  8. Summarize agreements. Write down what you’ve decided and next steps.
  9. Follow up in writing. Send a summary email or shared doc to avoid confusion.

With this approach, sessions stay focused and stress is lower. I’ve found that even skeptical clients appreciate the structure.

Setting the agenda and ground rules

At the meeting, having a clear agenda and some rules is helpful. It sets expectations and makes room for open talk. I usually start by going over project goals, then talk about priorities, scope, then price. Agreeing on things like listening or not interrupting keeps talks respectful. A bit of structure helps a lot.

Keeping the session focused with visual tools

During the session, a pricing canvas or similar tool keeps things organized. Both sides can suggest options, talk over risks, and agree on the deal. This makes it easier to spot issues early and makes sure both sides feel the outcome is fair. When the session is done, summarizing next steps in writing helps everyone remember what was decided.

Documenting agreements and next steps

A quick summary afterward builds trust and avoids confusion. Sending an email or sharing a doc helps both sides remember what was said and what comes next. This habit supports a strong partnership. As you get used to this style, inviting clients to join co-creation becomes easier and feels more natural.

Facilitating co-creative pricing conversations

Inviting clients into the process

A good invitation gets things started right. When I send an email, I try to be positive and collaborative. For example: “I’d like to invite you to a session where we can work on your project goals and co-design a pricing plan that works for both of us.” This helps clients feel comfortable from the beginning.

The first moments of a meeting matter too. Phrases like, “Our aim is to find what works for both of us,” reassure the client and encourage trust. This helps people open up and share their thoughts from the start.

As talks move forward, I keep things open and encouraging. I use open questions like, “What are your top priorities?” or “What would make this partnership a win for you?” Another useful ask is, “Are there any worries or limits I should know about while we plan scope and price?” These don’t just focus on the money—they help clients share their true needs.

A transparent insight from my own journey

When I first transitioned from corporate life to freelance work, I was shocked by how much financial uncertainty I faced. Suddenly, every pricing conversation felt like it could make or break my month. I had to learn to balance my need for stability with my desire to build real partnerships. It wasn’t easy—there were nights I lay awake worrying if I’d pushed too hard or given away too much. But over time, I found that being honest about my own limits and needs actually made clients respect me more.

Uncovering constraints and keeping pricing strong

Asking the right questions lets me know what’s important to a client and what budget limits they have. I might ask, “What’s your main goal for this project?” or “What’s worked or not worked in your past experiences with freelancers?” If a client says, “We need this next month, but money is tight,” I can discuss what’s possible and what features matter most.

Once I know the key points, I shift the conversation to value, not just cost. The discussion turns to results—what does the client hope to get, and how does their investment lead to those results? Instead of just talking about hourly rates, I might ask, “What’s the best outcome we can achieve within your budget?” This makes the conversation positive and focused on solutions.

Active listening is important too. Sometimes, just being quiet for a few seconds after a client explains something encourages them to share more. Repeating back what they said—like, “So, your main concern is timing and budget”—shows I understand. These little moments can often help both sides find a better deal and a stronger connection.

Actionable negotiation tactic: Anchoring and counteroffers

Here’s a script I use when a client asks for a lower price than I can accept:

Client: “Could you do this for €2,000?”
Me: “Based on the scope we discussed, my standard rate for this project is €3,000. However, if €2,000 is your budget, we could look at reducing the scope or splitting the project into phases. Would you like to see what that could look like?”

By anchoring my price first, then offering a counter-solution, I keep the conversation collaborative but protect my minimums.

Let’s see how different regions approach this in Europe.

Adapting co-creative pricing across Europe

Understanding regional negotiation styles

Having managed multicultural teams in Berlin and Beijing, I’ve seen firsthand how culture shapes pricing talks. In Southern Europe—places like France, Italy, Spain—pricing talks unfold slowly. Building trust and relationships comes first. It’s normal to have informal meetings and chats before mentioning price. Jumping straight to business doesn’t feel right. By the time pricing comes up, both sides usually feel comfortable and ready to work together.

Northern Europe does things differently. In Germany, the Netherlands, and Nordic countries, people expect directness and clear steps. Proposals are structured, fast, and rely on data. For example, you often see:
- Focus on transparency and structure
- Strong use of data and direct talk about deliverables
- Not much patience for long chats

The UK also has a clear rhythm. Upfront talks about pricing, written contracts, and clear, written expectations are the norm. Trust builds on being prepared and sharing details in writing. To fit in, I use this checklist:
- Build trust first in Southern Europe
- Be direct and prepared in the North
- Always document in the UK

A personal story from Berlin and Beijing

When I first moved from Berlin to Beijing, I was surprised by how indirect pricing conversations could be. In Berlin, I could lay out my rates and get a quick yes or no. In Beijing, I learned to read between the lines, listen for what wasn’t being said, and spend more time building trust before talking numbers. That experience taught me to slow down, listen more, and adapt my approach—skills that still help me today, especially when working with clients across Europe.

Practical tips for each region

For Southern Europe, being patient and flexible is best. Spend time in casual chats, show interest, and wait for trust to build before talking about money.

In the Nordics and Germany, preparation is key. Bring your data, visuals, and written proposals. Clients expect to see why your pricing makes sense and like a methodical approach. Useful steps include:
- Prepare a visual pricing or scope doc
- Have benchmarks and past data at hand
- List out deliverables and costs

The UK values clarity most. Providing written agreements and clear pricing right away builds trust. Sending quick follow-up emails also keeps things smooth. In all regions, setting boundaries and expectations helps build strong partnerships.

Setting boundaries without losing partnership

Stating your minimums with clarity

It took me years to feel confident setting my minimums. Early in my freelance journey in Lisbon, I’d say yes to almost anything, afraid I’d lose the client if I pushed back. But after a few projects where I ended up working late nights for too little pay, I realized I had to change.

Now, I state my minimum rates and boundaries directly, without apology, to avoid surprises. For instance, “For this type of work, my minimum fee is X, which covers everything we discussed.” This keeps things honest and professional.

Explaining why my rates are set the way they are also helps. I show what’s included—like project management or my specific skills—so clients see the value. I often highlight my experience, deliverable quality, and ongoing support.

Even with set boundaries, I try to stay collaborative. If the budget is tight, I offer to change scope or deliverables. If my minimum doesn’t fit, I suggest working together in the future. This keeps the relationship healthy and open to future deals.

My own challenge with boundaries

I remember one project in Berlin where I agreed to a rate below my minimum, thinking it would lead to more work. Instead, I ended up exhausted and frustrated, and the client didn’t value my time. That was the last time I let fear dictate my pricing. Now, I remind myself that saying no is sometimes the best way to say yes to better opportunities.

Avoiding pitfalls in co-creative pricing

Co-creative pricing has risks—mainly if you don't have clear limits. Without firm boundaries, some clients may try to push for too-low prices, which isn’t good for your business.

You can reduce risk by being transparent and giving suggested price ranges. Using industry standard prices and keeping co-creation for select projects helps protect your interests. Community support can help too.

Freelance community standards help everyone keep their limits. When more people are clear about their boundaries, it’s easier to say no to bad deals. Freelancers in strong support groups often find it less stressful to hold firm or walk away when it doesn’t work out well.

The business impact of collaborative pricing

Why collaboration delivers better results

Clients often tell me they’re happier when they’re part of pricing talks. Collaborative pricing doesn’t just feel better—it leads to more savings for clients and better rates for freelancers. In my experience, projects where I used co-creative pricing had fewer disputes and more creative solutions. Businesses using these methods often see more loyalty and smoother delivery—the shared approach benefits both sides.

More loyalty and referrals, but some trade-offs

Clients who join in on pricing discussions are not just happier—they often return for more work. I’ve noticed that since I started using collaborative pricing, I get more repeat clients and referrals. Sometimes a client even says, “I always recommend you because we worked on the plan together.” But there are trade-offs.

Investing time for long-term gains

Collaborative pricing takes more time and energy up front. It means longer talks and sometimes more back-and-forth. But from what I’ve seen in freelancer groups, it pays off. Over time, trust builds, confusion drops, and projects get smoother. The effort now leads to stronger partnerships and steady work later.

Real-world examples from Europe

Here are some examples I’ve seen or experienced:

  • Value-based pricing in Denmark: Valtech, a Danish digital company, uses value-based pricing for big projects. By working closely with clients to decide what matters most, they've landed long-term contracts and higher rates. It's helped them win ongoing business with companies like MACIF and shows collaborative pricing works for big partnerships too.
  • Freelancers boost rates and loyalty in the UK: Freelancers who joined co-creative pricing workshops in the UK, like those by The Happy Startup School, earned higher rates and more repeat work. Before learning these methods, many struggled with low rates and one-off jobs. But running joint sessions and building pricing together improved their income and client loyalty. Some agencies use these techniques to stand out and win new contracts.
  • Participatory pricing leads to premium contracts: Designit, which has offices across Denmark and Europe, uses participatory pricing with clients like Novo Nordisk. By letting clients help map scope and investment, they achieved higher prices and locked in big deals. Ustwo, with teams in the UK and Sweden, saw more repeat projects and smoother delivery when clients joined pricing talks.

Having led multicultural teams before in Berlin and Beijing, I found that building trust and including clients in decisions often means smoother, longer partnerships. When everyone feels a sense of ownership, the business becomes more resilient—and it shows in the results.

Ready-to-use templates for collaborative pricing

Worksheets and canvases for smoother sessions

Worksheets turn complicated pricing talks into something more organized. Tools from Freelancers Union and Millo help break down costs, clarify roles, and get ready for a negotiation as a team. Templates let everyone see the costs and responsibilities clearly, making it easier to align before meetings. These worksheets highlight value and deliverables, so everyone agrees on what’s included. Some even have sections to outline deliverables, share goals, and set deadlines.

Bonsai's calculators are another helpful tool, especially with teamwork or complex projects. These make it easy to discuss scope and price together, showing phases, hours needed, and options. Step-by-step checklists can guide you from the first email to the final agreement. For example, you can use a calculator to estimate a fair rate and tweak the scope together on a shared template.

The Futur's checklist is also popular with creatives. It guides teams through aligning scope, focusing on value, and keeping chat clear. Using a checklist means both freelancer and client know what's left to do, from start to end. Scripts help too, especially when you're inviting clients to a new way of working.

Scripts and prompts for collaborative conversations

A good email sets up a co-creative session well. Sample emails explain the purpose, invite feedback, and show the meeting is a partnership. For example: “I’d like to invite you to a session where we can work on your goals and build a pricing plan together.” This kind of email prepares clients and encourages them to join in. How you start the meeting is important too. The first words help shape the whole talk.

In meetings, I start with open, clear talk. I might say, “Our goal is to find what works for both of us,” or, “Let’s start with your top priorities.” These set a welcoming mood. During the conversation, I use prompts to keep things honest and focused—like, “Let’s talk about what would make this a success for both of us,” or, “Are there any concerns I should know about while we figure out scope and price?” Good prompts help everyone open up and make it easier to build a fair deal. Templates and scripts like these make collaborative pricing sessions much easier and more productive.

Collaborative pricing isn’t just about having smoother money talks. For me, it’s about building trust, being open, and making lasting partnerships. With a more open mindset, visual tools, and honest conversation, freelancers and clients can work together and avoid stressful negotiations. This approach works best if you like simplicity and honest business. Real examples show it leads to happier clients, more repeat work, and better business results—even if you put in more effort up front. By setting boundaries, staying open, and using helpful templates, anyone can make pricing a positive step in their projects.

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My Own Adventures
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As Head of My Own Adventures, I’ve delved into AI, not just as a hobby but as a full-blown quest. I’ve led ambitious personal projects, challenged the frontiers of my own curiosity, and explored the vast realms of machine learning. No deadlines or stress—just the occasional existential crisis about AI taking over the world.

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(Berlin/Remote)

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Second Bureau
(Beijing/Paris)

CTO / Managing Director Asia
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SwitchUp Logo

SwitchUp
SwitchUp is dedicated to creating a smart assistant designed to oversee customer energy contracts, consistently searching the market for better offers.

In 2017, I joined the company to lead a transformation plan towards a scalable solution. Since then, the company has grown to manage 200,000 regular customers, with the capacity to optimize up to 30,000 plans each month.Role:
In my role as Hands-On CTO, I:
- Architected a future-proof microservices-based solution.
- Developed and championed a multi-year roadmap for tech development.
- Built and managed a high-performing engineering team.
- Contributed directly to maintaining and evolving the legacy system for optimal performance.
Challenges:
Balancing short-term needs with long-term vision was crucial for this rapidly scaling business. Resource constraints demanded strategic prioritization. Addressing urgent requirements like launching new collaborations quickly could compromise long-term architectural stability and scalability, potentially hindering future integration and codebase sustainability.
Technologies:
Proficient in Ruby (versions 2 and 3), Ruby on Rails (versions 4 to 7), AWS, Heroku, Redis, Tailwind CSS, JWT, and implementing microservices architectures.

Arik Meyer's Endorsement of Gilles Crofils
Second Bureau Logo

Second Bureau
Second Bureau was a French company that I founded with a partner experienced in the e-retail.
Rooted in agile methods, we assisted our clients in making or optimizing their internet presence - e-commerce, m-commerce and social marketing. Our multicultural teams located in Beijing and Paris supported French companies in their ventures into the Chinese market

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