Gilles Crofils

Gilles Crofils

Hands-On Chief Technology Officer

Tech leader who transforms ambitious ideas into sustainable businesses. Successfully led digital transformations for global companies while building ventures that prioritize human connection over pure tech.1974 Birth.
1984 Delved into coding.
1999 Failed my First Startup in Science Popularization.
2010 Co-founded an IT Services Company in Paris/Beijing.
2017 Led a Transformation Plan for SwitchUp in Berlin.
November 2025 Launched Nook.coach. Where conversations shape healthier habits

Abstract:

The article argues that health plans often fail midweek not because of weak motivation but because they secretly require an “unpaid” operations role: beyond the obvious behavior cost (like 45 minutes of exercise or cooking dinner), they impose a management cost of seemingly small but decisive coordination tasks—calendar shuffling, gear and clean-clothes logistics, shower-and-dinner timing “math,” app-checking, remembering what to do at 19:40 after a day of Slack pings and constant task switching—that drain attention right when modern desk work has already exhausted it. Because many plans are memory-dependent and interruption-fragile, early “week 1” success can be misleading, fueled by novelty and a temporarily lighter exception load; the plan then collapses when a single disruption triggers high restart friction, turning a miss into a full re-planning project and feeding the lapse-to-relapse story that makes people conclude “this doesn’t work for me.” To prevent this predictable failure, the author recommends a quick pre-mortem using three tests (dependency chains, memory load, and restart friction) and encourages choosing “operator-light” systems with low planning surface area—one-sentence rules, stable cues, minimal daily decisions, and a pre-decided fallback that degrades gracefully on chaotic days—while tracking “planning touches” rather than streaks, so the system stays maintainable during messy weeks instead of only looking heroic on Sunday.

If you have ever had a health plan that looks perfectly reasonable on Sunday and then quietly collapses by Wednesday, it is probably not because you “didn’t want it enough.” It is because the plan came with an extra, unpaid job.

Most training plans, meal plans, and habit apps don’t just ask for 45 minutes of exercise or a decent dinner. They also ask for all the small coordination tasks around it. The calendar shuffle. The gear. The rebooking after a late meeting. The decision at 19:40 when your brain has already handled 200 tiny work decisions and is now basically running on low battery.

I’ve done this across Beijing offices, then Berlin remote years, and now in Lisbon: the plan looks fine on Sunday, then one late Slack thread pushes everything into tomorrow.

This article is about that hidden workload, and how to spot it before it eats your week. The goal is to make the invisible work visible, so a plan stops failing in the same predictable way. When the system is understaffed, motivation gets blamed. Fix the staffing, and suddenly the plan feels… weirdly normal to maintain.

The hidden job behind every health plan

Plans are systems and systems need an operator

On a calm Sunday, a plan looks like 45 minutes of training, a decent dinner, and an early night. On a real workweek, it costs calendar space between meetings, a brain that can still decide at 19:40, and a backup when the day ends late. The workout is rarely the hard part. The coordination tasks are.

Most plans quietly assign that invisible work to you. Some researchers describe this as workload versus capacity. In plain terms, the plan needs an internal Health Ops Manager, and surprise, the role is not staffed.

Once you see the role, you can separate the cost of the behavior from the cost of running the behavior.

  • Behavior cost is the 45 minutes of hiking or lifting
  • Management cost is the extra 4 to 12 minutes around it, booking the slot, packing a bag, deciding whether “now” is realistic, finding clean shorts, opening the app to remember what to do—plus the silly extras like charging the Decathlon sport watch, wetting the Polar H10 strap so it behaves, or fiddling with Wikiloc because you can’t remember which route you saved

Those minutes look tiny, but they demand attention at exactly the wrong time, after a day of meetings and switching. More steps and more coordination means more complexity, which slows adoption. And even after something feels familiar, it still takes ongoing work to keep it going. The plan didn’t fail. It was understaffed.

The annoying little tasks are real workload, not a personality flaw.

  • Check the calendar for gaps
  • Negotiate with a meeting
  • Rebook after a late finish
  • Find clean workout clothes
  • Shower timing calculations
  • Grocery inventory in your head
  • Decide dinner fast
  • Reopen the app, again

When work ops consumes health ops

Switching costs are not free

A modern desk day is not just 8 to 10 hours. It is Slack pings, tabs, small decisions, and constant background monitoring. Switching has a real cognitive cost (Rogers & Monsell, 1995; Rubinstein et al., 2001). Add open loops and interruptions and there is still “time” at 19:40, but not much usable attention left (Mark et al., 2008).

It shows up in a very specific way: a Slack ping pulls you into a “quick” thread at 18:10, you realize the 18:30 workout slot is gone so you start mentally rescheduling, then you notice the fridge is missing one thing for dinner—by the time you close the laptop, delivery is already open on your phone and the workout decision has quietly timed out.

Many plans depend on memory. They work if you remember at the right moment, with the right gear, and enough mental space to do the small setup steps. After interruptions, goals fade in memory and it gets harder to pick up the intended task again (Altmann & Trafton, 2002). Not because you stopped caring—because the goal is less active in your mind.

Under load, people drift to the lowest-friction next step, even when their priorities haven’t changed (Mani et al., 2013; Mullainathan & Shafir). That is why dinner becomes delivery and the walk turns into “tomorrow”: friction wins by handing you the easiest next click.

This is why early success can be a trap. Week 1 often runs on a temporary subsidy: novelty, optimism, maybe a lighter calendar. It can hide the real cost of operating the plan.

Why it works for 10 days then dies

Week 1 is not proof

Days 1 to 10 are usually clean. The plan is new, so the admin feels cheap, almost fun. Exception load is low because nothing has crashed into it yet. Then attrition shows up, like it does in many digital health tools (Eysenbach, 2005).

The “easy” feeling has a funding source. Novelty pays for attention. You are basically running background monitoring, and it makes coordination look effortless. But that attention is a short-term subsidy. When work gets noisy, it gets reassigned.

Automaticity takes time. Not 7 days of enthusiasm (Lally et al., 2010). So early on, the habit is fragile, and the management cost stays high.

One disruption and the system needs re-entry

The real cost is what happens after a miss. Tuesday blows up, the 18:30 slot disappears, and now everything downstream is off: dinner timing, shower timing, even which route or workout makes sense. Missing once is not fatal. The admin needed to restart is.

Re-entry work is where rigid plans die. When the gap grows, friction grows with it, and coming back gets less likely in many interventions (Eysenbach, 2005). Then psychology piles on. When the system feels broken, the story becomes “this plan doesn’t work for me,” and a lapse gets interpreted as a relapse. That pattern has been described for a long time (Marlatt & Gordon, 1985).

And this is where the lived version matters: in Lisbon, I can still end up at the desk late, and the quiet tax shows up physically—tight upper back, stiff neck, that slightly wired feeling at night—so a “just restart tomorrow” plan often becomes “restart on Sunday,” because Sunday is the only day with enough spare admin.

So the design requirement is boring and practical. Make restarting cheap. If getting back on track requires a Sunday planning session and perfect conditions, it is a project, not a habit.

A quick forensic review before you adopt the next plan

When a plan quietly becomes a project

Before adopting a plan, it helps to run a small pre-mortem. Does it need recurring scheduling and coordination just to exist? If yes, it is not only a health behavior. It is a second admin stream competing with work admin.

3 fast tests catch most failure points.

  1. Dependency chain test

    If the action requires a long list of prerequisites, it is fragile by construction. Normal noise breaks the chain and nothing happens. Commute, access badge, locker availability, shower slot, clean clothes, charged devices, packed gear.

  2. Memory test

    If the plan relies on you remembering at the right time, an interruption-heavy desk day will erase it (Altmann & Trafton, 2002). A simple if-then can reduce brittleness, like “If the 16:00 call ends, then shoes on.”

    A meal version is even simpler: “If it’s a worknight, dinner is the default dinner.” Something that doesn’t require inventory math—eggs and salad, yogurt and fruit, or a freezer meal you always keep stocked. The point is not culinary excellence; it’s removing the 19:40 decision.

  3. Restart friction test

    If missing once means a re-plan meeting with yourself, the plan is a project. That also matches the familiar lapse-to-relapse story where a slip gets treated like failure (Marlatt & Gordon, 1985).

    A cheap-restart template helps: if the day detonates, do 12 minutes right after shutting the laptop (a short circuit of squats, push-ups, rows/band pulls, plus a brisk walk to cool down). Not impressive, but it keeps the system “running” and makes tomorrow easier to enter.

Where health admin collides with job admin

The same brain runs both queues

Work asks for planning, prioritizing, follow-ups, and context switching. Many health plans ask for the same things in a different tab. That’s where feasibility breaks: the same brain is running both queues, and one of them already has alerts.

Here’s one specific failure pattern I keep seeing (and repeating): the “simple gym after work” plan that assumes predictable evenings.

On paper it’s clean: leave work at 18:00, gym at 18:30, home by 20:00. In reality it ships with a stack of management work: book the slot, keep a bag packed, don’t forget shoes, don’t forget headphones, have clean clothes, time the shower, decide dinner, and when a meeting runs late, do the whole reschedule dance. The workout isn’t the part that collapses. The operator tasks do—usually at the exact moment work has already spent your attention.

Meal plans and habit apps fail in their own versions of this (shopping/inventory and logging/prompts), but it’s the same underlying assumption: that you’ll have spare admin capacity at the end of a desk day.

So the spec for a desk-compatible plan is not motivation. It is low planning surface area.

Operator light beats impressive on paper

Operator light is a property not a program

Operator-light means low planning surface area. Minimal forecasting, coordination, re-optimizing, and tracking rituals. Fewer calendar negotiations. Fewer dependencies. Fewer “where is my stuff” moments. Fewer dashboards to interpret. The best plan is the one that keeps running when weeks are messy, not the one that looks heroic on Sunday.

Operator-light plans tend to have a few properties.

  • Fit in 1 sentence
  • Require few daily decisions
  • Run on stable cues
  • Include a minimum viable fallback when a day goes wrong

That matters because stable cues help habits form (Lally et al., 2010; Wood & Rünger, 2016). Missed days are assumed, not treated like a failure state.

Environment and defaults often beat willpower when bandwidth is taxed. What matters most is whether your day leaves any obvious opening for it—something that’s already there, already easy, already the default. Nudges are not magic and effects are usually modest on average (Mertens et al., 2022), but defaults can stick when they are built into the system.

Measurement can support this, but only if it is almost free to maintain. Self-monitoring can help, until it becomes a second admin stream. A metric is only useful if it reduces uncertainty with near-zero effort.

Consistency is a weak scoreboard

Track planning touches not streaks

A better KPI than “did I stay consistent” is “how many planning touches per week does this require.” How often does it force scheduling, shopping orchestration, gear prep, logging, rebooking.

Run the chaos test. Tuesday detonates. Can the plan degrade gracefully with a pre-decided fallback? Or does 1 miss trigger the lapse-to-relapse story (Marlatt & Gordon, 1985)? If it needs a full restart project, it is an ideal-conditions plan.

The relief here is boring but useful. Most people didn’t lack discipline. They tried to operate a system that assumed spare capacity. The spec to look for is simple.

Operator-light and restartable, built for messy weeks and limited attention.

If your weeks are already full of meetings, pings, and “quick” decisions that somehow eat the whole day, it makes sense that health plans die in the gap between intention and a Tuesday that runs long. That gap has a physical shape: tight shoulders by late afternoon, low energy after lunch, and the slightly buzzy brain that still can’t sleep on time.

A plan that survives that kind of week usually has one quiet advantage: it asks for fewer planning touches. Count those touches, and you can often predict—before you start—whether the plan will still be running on Wednesday.

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25 Years in IT: A Journey of Expertise

2025-

Nook
(Lisbon/Remote)

Product Lead
Building the future of health coaching. Leading product development and go-to-market strategy for a platform that makes personal wellness accessible through natural dialogue.
Making health coaching feel like talking to a friend who actually gets you.

2024-

My Own Adventures
(Lisbon/Remote)

AI Enthusiast & Explorer
As Head of My Own Adventures, I’ve delved into AI, not just as a hobby but as a full-blown quest. I’ve led ambitious personal projects, challenged the frontiers of my own curiosity, and explored the vast realms of machine learning. No deadlines or stress—just the occasional existential crisis about AI taking over the world.

2017 - 2023

SwitchUp
(Berlin/Remote)

Hands-On Chief Technology Officer
For this rapidly growing startup, established in 2014 and focused on developing a smart assistant for managing energy subscription plans, I led a transformative initiative to shift from a monolithic Rails application to a scalable, high-load architecture based on microservices.
More...

2010 - 2017

Second Bureau
(Beijing/Paris)

CTO / Managing Director Asia
I played a pivotal role as a CTO and Managing director of this IT Services company, where we specialized in assisting local, state-owned, and international companies in crafting and implementing their digital marketing strategies. I hired and managed a team of 17 engineers.
More...

SwitchUp Logo

SwitchUp
SwitchUp is dedicated to creating a smart assistant designed to oversee customer energy contracts, consistently searching the market for better offers.

In 2017, I joined the company to lead a transformation plan towards a scalable solution. Since then, the company has grown to manage 200,000 regular customers, with the capacity to optimize up to 30,000 plans each month.Role:
In my role as Hands-On CTO, I:
- Architected a future-proof microservices-based solution.
- Developed and championed a multi-year roadmap for tech development.
- Built and managed a high-performing engineering team.
- Contributed directly to maintaining and evolving the legacy system for optimal performance.
Challenges:
Balancing short-term needs with long-term vision was crucial for this rapidly scaling business. Resource constraints demanded strategic prioritization. Addressing urgent requirements like launching new collaborations quickly could compromise long-term architectural stability and scalability, potentially hindering future integration and codebase sustainability.
Technologies:
Proficient in Ruby (versions 2 and 3), Ruby on Rails (versions 4 to 7), AWS, Heroku, Redis, Tailwind CSS, JWT, and implementing microservices architectures.

Arik Meyer's Endorsement of Gilles Crofils
Second Bureau Logo

Second Bureau
Second Bureau was a French company that I founded with a partner experienced in the e-retail.
Rooted in agile methods, we assisted our clients in making or optimizing their internet presence - e-commerce, m-commerce and social marketing. Our multicultural teams located in Beijing and Paris supported French companies in their ventures into the Chinese market

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Please be aware that the articles published on this blog are created using artificial intelligence technologies, specifically OpenAI, Gemini and MistralAI, and are meant purely for experimental purposes.These articles do not represent my personal opinions, beliefs, or viewpoints, nor do they reflect the perspectives of any individuals involved in the creation or management of this blog.

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